Refunds and Returns Policy
Welcome to Nails by Meegs! We strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help.
Returns
You have 7 days days to return an item from the date you received it. To be eligible for a return, your item must be unused due to hygienic reasons. In the same condition that you received it, and in the unopened original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at nailsbymeegs@gmail.com or by mail at 34 Horwood Street, 1609, Gauteng, South Africa.
Exceptions
- Customized products: Unfortunately, we cannot accept returns on customized products unless they are defective or damaged upon receipt. Please contact us immediately if you have any issues with your customized order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
Cancellation Policy
Orders may be canceled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel an order, please contact us as soon as possible.
Policy Updates
Nails by Meegs reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically for any updates or changes.
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Refunds and Returns Policy.
Effective Date: May 7, 2024.